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The Logviewer.exe program shows the following error.
Error Failed to update the log viewer dictionary: 'Cannot locate server for http://dci.sophosupd......xml". Error Failed to check update source status: 'Cannot locate server for http://dci.sophosupd......xml".
The SUM trace logs will show something like this...
2010-02-08 22:37:52 : Cmd-ALL << [I1021][ActionUpdateMetadata][DispatcherPrograms-2010-02-08T13-37-52-1] Action 'ActionUpdateMetadata' with caller 'DispatcherPrograms-2010-02-08T13-37-52-1' started... 2010-02-08 22:38:35 : Cmd-ALL << [E4017][Cannot locate server for http://dci.sophosupd.net/update/3/08/3087a7f568c7fee54401f9c8e1008819.xml] Failed to check warehouse status. 2010-02-08 22:38:35 : Cmd-ALL << [E400D][ActionUpdateMetadata][DispatcherPrograms-2010-02-08T13-37-52-1] Action 'ActionUpdateMetadata' with caller 'DispatcherPrograms-2010-02-08T13-37-52-1' failed! 2010-02-08 22:38:35 : Cmd-ALL << [E400E][DispatcherPrograms-2010-02-08T13-37-52-1] Event with dispatcher ID 'DispatcherPrograms-2010-02-08T13-37-52-1' failed to execute.
Note: The path shown in the failure shows the dci.sophosupd.net address, this is because it is the last address in the Sophos source list
First seen in Sophos Update Manager
Sophos Update Manager (SUM) cannot connect to one or more of the addresses it uses to download updates.
The list of addresses that SUM connects to on port 80 is:
Check if you can get to dci.sophosupd.com through a web browser on the computer that SUM is installed on. If you can you should see this: 'it works - authed'
If you cannot connect to the address, or you are still getting the errors described above you should troubleshoot general networking connectivity to all of the addresses. For example:
The list above covers the most common reasons for a SUM connection to fail.
Note: If you need to contact us about SUM fails please run the Sophos Diagnostic Utility on the SUM server and attach the output file. Also explain your network setup/environment as this helps us to understand the routing of traffic between the SUM server and our databanks.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.