This article provides information on the Microsoft application DebugView.
Applies to the following Sophos products and versions
Not product specific
DebugView is a Microsoft application that lets you monitor debug output on your local system, or any computer on the network that you can reach via TCP/IP.
Some Sophos products generate debug information, however this information is not logged to a particular file and hence there is no record of it written to disk. When troubleshooting certain problems we may ask you to run DebugView to capture this output and send it to us for analysis or you may find other knowledgebase articles requesting DebugView be used.
The log file, and normally an output from Sophos Diagnostic Utility (post-capture) should be sent to us for analysis. Either reply to the last email you received from us on the already open case or upload the files to your case with our web form (include your existing case reference).
Note: The web form allows files up to 30 MB in size. If the file(s) is still too large consider zipping up the file before emailing/uploading.
The program can be download from the Windows Internals page or from live.sysinternals.com.
To avoid this error right-click the program and select 'Run as administrator' as shown below.
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable for us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.