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"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
Your company email is not updated on your Windows Phone 8 device and when attempting to access your email account, you see an error similar to the following:
Last updated 4 hours ago
There is a problem with the way mobilecontrol.sophos.com is set up. Contact a support person or your service provider.
Last tried about an hour ago Error code: 85010004
First seen in Sophos Mobile Control 3.5
This error occurs if the device is not compliant with the expected settings on the server and the device has not synced for more than a day. Possibly the device did not trigger the automatic sync or the phone was unable to connect or contact the server due to network problem or settings.
As soon as you sync the device the problem should be resolved. In settings/company apps for smc there is an action to sync with the server.
Note: For Windows Phone 8.0 devices a sync can only be triggered from the device (either automatically or manually) and not by the smc server.
On your device:
Sophos Mobile Control
If the steps above resolve the issue for a while but after a day or two the issue returns enable the advanced Wi-Fi option that keeps the Wi-Fi connection active even when the screen times out:
Keep WiFi on when screen times out
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