This article describes the steps how to get the Sophos Mobile Control iOS app to synchronize again with the Sophos Mobile Control (SMC) server after the app was uninstalled and reinstalled by the user. The following sections are covered:
Applies to the following Sophos products and versions Sophos Mobile ControlSophos Mobile Control 5.0Sophos Mobile Control 5.1Sophos Mobile Control 6.0Sophos Mobile Control 6.1Sophos Mobile Control as a Service
To get the Sophos Mobile Control app back into a managed status where it successfully synchronizes, different options exist.
Option 1 - Run the "Reconfigure SMC app" action via Self Service Portal (SSP) Note: This option only works, if the SSP is enabled within your company and the action Reconfigure SMC app is activated for it.
If the Self Service Portal is opened directly on the device where the app is installed, the following two options exist:
Option 2 - Run the "Reconfigure SMC app" action as a Sophos Mobile Control administrator
As a Sophos Mobile Control administrator perform the following steps:
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable to us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.