After installing the current Sophos Mobile Control iOS app, a field called 'Token' is displayed in the app.
Without this token, you cannot manually activate the iOS app. This article describes where to find the 'Token' and how to use it.
Known to apply to the following Sophos product(s) and version(s) Sophos Mobile Control 3.0Sophos Mobile Control 3.5Sophos Mobile Control 3.6Sophos Mobile Control 4.0Sophos Mobile Control as a Service
Operating systems iOS
Do one of the following according to whether you are using an SMC 3.5 server (or higher) or an SMC 3.0 server with the current SMC iOS app.
SMC 3.5 server (or higher) If you are using a Sophos Mobile Control 3.5 server together with the current SMC iOS app, you will find the required Token information in the Self Service Portal of your user:
SMC 3.0 server If you are using a Sophos Mobile Control 3.0 server together with the Sophos Mobile Control 3.5 app, the Token information is not displayed in the Self Service Portal of a user. To get the app activated, do one of the following:
Why is this Token necessary with the new release:
Apple has removed the functionality to read-out the UDID (Unique Identifier) of an iOS device. This UDID was used to verify a managed device contacts the Sophos Mobile Control Server. As this is information is not accessible anymore this token was introduced. To activate the iOS app via the app itself this token is necessary in order to authenticate the iOS device against the Sophos Mobile Control server.
If the app is deployed by the Sophos Mobile Control server, it will be automatically configured and activated so a user interaction is not necessary
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