This article shows the computer icons symbols you will see during deployment of endpoint software from the Enterprise Console.
During deployment the icon next to the computer name of the computer in the console changes to indicate what is happening behind the scenes. The table below explains each of the icons you may notice.
The task is running and the installation is in progress. This part may take several minutes depending on network speed etc.
Note: If the orange arrow does not move on to a green connect symbol (shown below) the Sophos Remote Management component (RMS) on the endpoint cannot send messages to the server. Commonly TCP ports 8192 and 8194 are blocked by a firewall (e.g., the Windows client firewall, or another third-party firewall). For steps on allowing RMS messages to reach the server see 'Allowing computers to report' (right-hand side) section of the endpoint deployment guide.
Applies to the following Sophos products and versions Enterprise Console
If the deployment fails there will be an error show on the 'Status' tab in the 'Alerts and errors' column. More details are shown in the 'Install errors' column on the 'Alerts and Error Details' tab. A comparison of the two tabs when showing a common installation problem (i.e., the domain name was not included as part of the credentials when the protect computer wizard was run) is shown below.
You can also right-click a computer that failed to be deployed to and locate the full installation error in the computer details window...
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