The following error is shown in the SAV.txt log file:
Scanning "<filePathHere." returned SAV Interface error 0xa0040202: Scan failed.
In the Windows System Event log you see:
Event ID 47 File systems using direct I/O are not supported. Source: SAVOnAccess
The computer may also hang (lock up) during general use or a scheduled scan is running.
First seen in Sophos Anti-Virus for Windows 2000+
This can be caused by the on-access scanner trying to scan file systems other than NTFS and FAT. It is also seen when data is on a virtual file store, which in some cases is presented to users through SQL and a front end application.
Using the SAV.txt log file, create a set of exclusions for the paths mentioned in the log under Exclusions in your Anti-Virus and HIPS policy. Push this modified policy out to all clients that are affected.
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