Configuring VPN Remote Access for the first time on your Sophos XG Firewall? Check out this useful Community post!
Advisory: Sophos XG Firewall - Antivirus service stopped due to failed pattern update. Please visit this KBA for the latest updates
This article explains how to troubleshoot registration issues for the Sophos Access Point. The following sections are covered:
Applies to the following Sophos products and versions Sophos UTM Sophos AP
Wireless access points attempt to register with UTM using the address 220.127.116.11 on TCP port 2712.
In case you are using a router (which is in this case the default gateway for the AP) in between the AP and the UTM it could also cause registration issues as the router doesn´t forward packets from the AP to the UTM with the magic IP.
To fix this issue configure a route on the Router for the IP 18.104.22.168 to the UTM
In case you can not configure a route on the Router you can alternatively configure your DHCP server to forward all registration requests to the IP of the interface on the UTM instead of the magic IP.
This can be done by configuring the DHCP server option code 234(magic IP) for the IP of the interface where the AP is connected to.
Example: Configuration of DHCP option 234 on Windows Server 2008
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable to us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.