You can capture a set of steps with screenshots using the Problem Steps Recorder application (psr.exe), this comes pre-installed with Windows Vista and above operating systems.
This tool can help you explain complex issues without the need to write a complete manual set of steps to reproduce the problem.
Operating systems Windows Vista and above
Taken from this Microsoft article.
After recording and saving a .zip file, click the help down arrow, and then click Send to E‑mail recipient. This will open an e‑mail message in your default e‑mail program with the last recorded file attached to it.
You can also send this to support through an online support query here.
Open the .zip file you just saved, and then double-click the file. The document will open in your browser.
See this Microsoft KBA for further guidance: http://windows.microsoft.com/en-US/windows7/How-do-I-use-Problem-Steps-Recorder
Problem Steps Recorder - Overview: http://technet.microsoft.com/en-us/windows/problem-steps-recorder-overview.aspx
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