SafeGuard Base Encryption Viewer reports error 3610 or 3611
Error Type: Encryption, SGN Error: 3611 - Backup of KSA on Volume x: corrupt. Please contact the SGN Security Officer or the Windows Administrator
First seen in
SafeGuard Device Encryption 6.00.1SafeGuard Easy 6.00.1Sophos Disk Encryption 5.61.0SafeGuard Device Encryption 6.10.0SafeGuard Device Encryption 7.0
Cause The backup Key Storage Area (KSA) of an encrypted partition was corrupted and accessing the drive relies on the primary Key Storage Area only. Root cause for a defective Key Storage Area is mostly a physical defect of the hard disk itself or a shrinked volume where the backup KSA falls out of the partition size. Error ID 3610 is referring to the primary KSA, while Error ID 3611 is referring to the backup KSA.
Although partitions can be accessed with only one healthy Key Storage Area, we recommend to create a backup of the data and re-install the SafeGuard Client. This should go along with a thorough check of the hard disk (Checkdisk) or maybe an exchange of it (in case of a physical defect). Repairing a defective Key Storage Area is not possible
Caution: Should the second KSA also fail, data on the partition will no longer be accessible!
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.