PLEASE READ Advisory: Kernel memory issue affecting multiple OS (aka F**CKWIT, KAISER, KPTI, Meltdown & Spectre) for the latest updates.
This article describes how to change the synchronization value by which Android and iOS devices are synchronized with the SMC server, in order to update the device information.
Known to apply to the following Sophos product(s) and version(s) Mobile Control 5.0Mobile Control 6.0Mobile Control 6.1Mobile Control 7.0
Operating systems Android iOS
Sophos Mobile Control 4.0 or lower:
To change the synchronization value for Android devices:
To change the synchronization value for iOS devices:
Configure Exchange Active Sync Proxy
EAS Proxy Setup
Device sync interval (in minutes)
Sophos Mobile Control 5.0 or higher:
As of Sophos Mobile Control 5.0 the synchronization value can be configured differently. It is now defined via the "Compliance rules" section. The procedure is the same for all platforms. The steps below show how to change the synchronization value for the "Default" compliance rules. If you have additional compliance rules which are assigned to specific device groups, you have to run through the steps for all compliance rules configurations.
Max. synchronization gap
After saving the changes the Sophos Mobile Control server will trigger the devices to synchronize according to the values defined in the compliance rules. If you have additional compliance rules, you have to repeat the steps above.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.