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Sophos Diagnose Utility for appears to 'hang' just after it mentions the following in the 'Logs archived:' box.
First seen in Sophos Diagnostic Utility (v1.4.8)
Sophos Diagnose will attempt to acquire a copy of the Group Policy applied to the computer, if the Domain Controller is unavailable this may take a long time to cancel.
You can use the following in a command prompt to determine if acquiring the Group Policy is the cause:
gpresult /R /Z
Typically Laptops that are off the Domain Network are most likely to suffer from this issue.
Note: This article does not apply to previous versions of Sophos Diagnose.
C:\Program Files (x86)\Sophos\Sophos Diagnostic Utility
C:\Program Files\Sophos\Sophos Diagnostic Utility
<GroupPolicy log="SDU-Sysinfo-GroupPolicy.xml" endlog=""/> <GroupPolicyHTML/>
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