The Sophos Community will be offline for scheduled maintenance this Saturday, May 27th, at 13:00 UTC for approximately 1 hour. Apologies for any inconvenience caused.
"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
The console (local or remote) fails to open and in the 'Advanced' section you see the following error mentioned:
----- [outer exception] ----- -- error: 0x80040300 -- facility: Custom (Defined by the interface)
First seen in Enterprise Console
'0x80040300' is a generic error and there are a number of reasons for the error to be shown.
The precise cause can be determined by checking the associated error text in the 'Advanced' window.
The 'Advanced' windows will contain a long message which is the 'stack trace' output. You need to read the first parts of the message and use the table below to identify the cause and resolution of the problem.
Substitute any mention of this information for your particular environment information when comparing errors.
Sophos.Management.GeneralException: Unexpected error while trying to open a connection. ---> System.InvalidOperationException: Timeout expired. The timeout period elapsed prior to obtaining a connection from the pool. This may have occurred because all pooled connections were in use and max pool size was reached. at System.Data.ProviderBase.DbConnectionFactory.GetConnection(DbConnection owningConnection) at System.Data.ProviderBase.DbConnectionClosed.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
at System.Data.SqlClient.SqlConnection.Open() at Sophos.Management.Data.SqlConnectionContext.OpenConnection()
Sophos.Management.GeneralException: Location with the address \\Win2008srv64\SophosUpdate not found. at Sophos.Management.Services.Sddma.LocationRepository.GetByAddress(String address) at Sophos.Management.Sddma.DownstreamPolicyObjectUpdater.UpdateObjectFromData (DownstreamPolicy domainObject, DownstreamConfiguration data) at Sophos.Management.Services.Sddma.DownstreamPolicyAssembler.UpdateDomainObject (IComputerBasedPolicyDto dataTransferObject, DownstreamPolicy domainObject) at Sophos.Management.Services.Sddma.DownstreamPolicyAssembler.CreateDomainObject (IComputerBasedPolicyDto dataTransferObject) at Sophos.Management.Services.Sddma.DownstreamPolicyRepository.GetByName(String policyName) at Sophos.Management.Services.Sddma.DownstreamPolicyRepository.GetByServer(IServer server)
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.