This article describes the procedure to capture the state of the Sophos installation on the Endpoint to submit to Sophos Technical Support for further investigation into upgrade and uninstall issues. The following sections are covered:
Applies to the following Sophos products and versions Sophos Endpoint Security and ControlSophos Central Managed Endpoint
To troubleshoot a problematic uninstall or upgrade of the endpoint software, you must capture the state of the computer.
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