Android and Apple iOS devices can be initially provisioned by email instead of SMS. This provisioning method can be used for devices which do not support SMS, for example iPads and Android tablets
Known to apply to the following Sophos product(s) and version(s) Sophos Mobile Control 3.6Sophos Mobile Control 4.0Sophos Mobile Control 5.0Sophos Mobile Control 5.1
How to provision a device (Sophos Mobile Control 4 or lower):
For Sophos Mobile Control 5.0 or higher.
As of Sophos Mobile Control 5.0 enrollment via SMS is not supported anymore and a new enrollment process was introduced.
With Sophos Mobile Control 5.0 enrollment emails are sent out directly to the users' mailbox. An email account is not required anymore on the device. Within those enrollment email a QR code is inserted. Users have to scan this QR code first with a separate QR code reader or manually install the Sophos Mobile Control application via the respective app store. Afterwards, the QR code can be scanned again to get the necessary configuration for Sophos Mobile Control.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.