The article renders out the necessary steps that need to be performed in case that a Sophos Disk Encryption or SafeGuard Easy/ Enterprise standalone user has forgotten their password and Local Self Help was not configured.
Known to apply to the following Sophos product(s) and version(s) Sophos Disk Encryption 5.61.0SafeGuard Easy 6.0SafeGuard Device Encryption 6.0
The user can now log in via the Power on Authentication using their new password.
Please note: This process has not to be performed if Local Self Help was activated and configured by the user. Local Self Help questions will become invalid and have to be re-answered once the user password has been reset using the procedure above.
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