You have run the installer of Enterprise Console 5.2 and it has detected different versions of the server-side components installed.
For example, a computer running Enterprise Console 5.1 (all components on the same computer) is expected to have components of the same version, e.g.:
This article provides you with steps to recover the installation from a 'hybrid' state, i.e. where the components are not the same version.
First seen in Enterprise Console 5.2.0
There are a number of ways in which a computer can end up in this state. The most likely scenario is that a previous upgrade attempt failed as a result of either the 'Sophos Management Server' or 'Sophos Management Console' component failing to either uninstall or install. However the database component may also fail during upgrade leaving an installation without the database component installed. As the 'Sophos Management Database' component is upgraded first, this component may be the latest version, e.g. 5.2. However, a failure to uninstall version 5.1 of the 'Sophos Management Server' component during the upgrade could result in a rollback, leaving version 5.1 of the 'Sophos Management Server' component installed.
Confirm your scenario from those listed below and follow the appropriate steps. You can check the current state of components installed by looking in 'Add or Remove Programs' or 'Programs and Features'.
msiexec /i"C:\sec_52\ServerInstaller\Database32.msi" DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_USERNAME="SophosManagement" DATABASE_USERNAMEDOMAIN="Domain" INSTALLDIR="C:\Program Files\Sophos" CREATE_DATABASES=0
msiexec /i"C:\sec_52\ServerInstaller\Database64.msi" DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_USERNAME="SophosManagement" DATABASE_USERNAMEDOMAIN="Domain" INSTALLDIR="C:\Program Files (x86)\Sophos" CREATE_DATABASES=0
Scenario 4 Following an upgrade to Enterprise Console 5.2 the database component failed leaving the following components installed:
See article: 118900 for a possible cause and steps to complete the upgrade.
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