"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
When opening the console (local or remote) you see the error:
Cannot open Sophos Enterprise Console
An unexpected error has occurred. Click the "Advanced" button for information which you can send to Sophos Technical Support. This information case be used to diagnose and fix the problem.
An unexpected error has occurred.
Click the "Advanced" button for information which you can send to Sophos Technical Support. This information case be used to diagnose and fix the problem.
Close the console and open it again.
Depending on the exact cause of the issue the message may also include the line:
It was not possible to complete the last operation
First seen in Enterprise Console 5.1.0
There are a number of reasons for the dialog window to be displayed.
Select the 'Advanced...' button and note the message.
The message may include a hexadecimal code number (e.g., a number beginning '0x...') and/or a more precise message phrase.
Once you have located a specific error code or message search our knowledgebase for information on that error.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.