The Sophos Community will be offline for scheduled maintenance this Saturday, May 27th, at 13:00 UTC for approximately 1 hour. Apologies for any inconvenience caused.
"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
SafeGuard Enterprise Client installation fails with Error 5014 (SGN#1452) when the POACFG parameter is included in the installation via MSIEXEC.
The installation logfile shows the following error:
Error 5014. Installation of Base Encryption components has failed! (SGN#1452) CustomAction ExecInstall.DDC9D041_01CA_426E_B0B1_C2EE76DEC2BA returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
First seen in SafeGuard Device Encryption 6.0
The command “msiexec” can't handle a relative path unless you put the installation files into the same path as the “msiexec.exe”.
Put the POACFG file locally and use the absolute path (POACFG=c:\installation\POACFG_as_of_5_60.xml) to the POACFG file instead of a relative path. If the POACFG file is located on a network folder (e.g. \\share1\software\tools\POACFG_as_of_5_60.xml), the folder must be mapped with a drive letter on the client first.
Related KBA: 65700 - SafeGuard Enterprise Client: Latest POA settings database file
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.