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When performing an installation of Enterprise Console 5.x, the installation fails but the installer displays no specific on-screen failure message, just a red circle with a white cross. The installer dialog presented at the end of the installation looks like the following screenshot.
First seen in Enterprise Console 5.0.0
There are potentially a number of causes for this dialog being displayed at the end of the installation or upgrade. Article: 117727 is a landing page to know causes. One potential cause which is covered in this article is related to permissions on the following directory: Windows 2008/2008R2: C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\ Windows 2003/2003R2: C:\Documents and Settings\All Users\Application data\Microsoft\Crypto\RSA\MachineKeys\
C:\Documents and Settings\All Users\Application data\Microsoft\Crypto\RSA\MachineKeys\
C:\Documents and Settings\All Users\Application Data\Sophos\Management Installer\
Doing action: GenerateRSAKeyPair
Return value 3
The MSI log file ('Sophos_server[32|64] [TimeStamp].log' )
MSI (s) (C4:A0) [11:36:41:264]: Doing action: GenerateRSAKeyPair Action ended 11:36:41: ConfigureUsers. Return value 1. MSI (s) (C4:3C) [11:36:41:294]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB69A.tmp, Entrypoint: GenerateRSAKeyPair Action start 11:36:41: GenerateRSAKeyPair. GenerateRSAKeyPair: Initialized. GenerateRSAKeyPair: CryptAcquireContextW() failed to open. Create new key set. GenerateRSAKeyPair: Error 0x80070005: CryptGenKey() failed. GenerateRSAKeyPair: Error 0x80070005: Failed to create RSA key pair CustomAction GenerateRSAKeyPair returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) MSI (s) (C4:A0) [11:36:42:925]: Machine policy value 'DisableRollback' is 0 MSI (s) (C4:A0) [11:36:42:925]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 Action ended 11:36:42: GenerateRSAKeyPair. Return value 3. MSI (s) (C4:A0) [11:36:42:925]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (C4:A0) [11:36:42:925]: No System Restore sequence number for this installation. MSI (s) (C4:A0) [11:36:42:925]: Unlocking Server Action ended 11:36:42: INSTALL. Return value 3.
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