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After installing Enterprise Console 5.1 on the same computer as SafeGuard Enterprise Server, existing managed SafeGuard Enterprise Clients fail to synchronize with the SafeGuard Enterprise Server. After installing Enterprise Console 5.1 on the same computer as the SafeGuard Web Help Desk machine, a logon to Web Help Desk is no longer possible and the following error message will be displayed: "The application has generated an error and was unable to continue. If this error persists, contact your system administrator."
The application has generated an error and was unable to continue. If this error persists, contact your system administrator.
First seen in Enterprise Console 5.1.0SafeGuard Enterprise ServerSafeGuard Web Helpdesk
The Enterprise Console 5.1 installer modifies security permissions on the following objects: Windows 2003/2003 R2: "C:\Documents and Settings\All Users\Application Data\Utimaco\SafeGuard Enterprise\LocalCache\"
"C:\Documents and Settings\All Users\Application Data\Utimaco\SafeGuard Enterprise\LocalCache\"
Windows 2008/2008 R2: "C:\ProgramData\Utimaco\SafeGuard Enterprise\LocalCache\"
such that only the following users and groups have access:
Depending on the identity the SafeGuard application pools are running in - e.g. 'SGNSRV-Pool' / 'SGNWHD-Pool', which by default is 'Network Service' on IIS6 or 'ApplicationPoolIdentity' on IIS7 - the identity may no longer have access rights to the LocalCache folder / MachCert registry key, causing the above issue.
<string xmlns="http://tempuri.org/"><Dataroot><WebService>OK</WebService> <DBAuth>failed</DBAuth> <Error> Missing Server Configuration</Error></string>
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