"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
You are connecting to a non Japanese Sophos management server with a remote console running on a Japanese system.
In this scenario Encryption events are not correctly displayed in the Encryption event viewer or Computer Detail. Most of the message is shown as question marks ('???').
First seen in Enterprise Console 5.1.0
The steps below explain how to re-create the issue and therefore may help understand how it was caused.
Characters shown as question marks ('???') have failed to be translated. This is a known issue assigned defect number DEF82431. This issue will be fixed in an future release.
See article 113411 to translate the encryption events.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.