Automatic updates are failing, the following is logged in the Sophos Console:
00000070 There was a problem while establishing a connection to the server. Details: LogonUser ("SophosSAUxxx0", ".", ...) failed A Windows API call returned error 1385.
Error 1385 is a Windows system error that means the following:
Logon failure: The user has not been granted the requested logon type at this computer.
First seen in Sophos Anti-Virus for Windows 2000+
This can occur if the Authenticated Users group has "Deny log on as a service" enabled.
Check the policy applied to the computer.
Standalone or Workgroup Networks - Local Security Settings:
Domain Group Policy Windows 2003/2008 Active Directory:
Switch to HTTP updating
HTTP updating can be used to work around this issue. See article 38238 for more information.
Create a new account for Sophos AutoUpdate
A new account can be created for AutoUpdate to use for during updates, before working through these steps you will need to see Manually creating an AutoUpdate account for details.
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