"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
Generating or creating a profile fails with an error message displaying this:
Error building profile
This is seen on computers that have both SafeGuard LAN Crypt Administration 3.90 or 3.80 and SafeGuard LAN Crypt Client 3.71 or below installed.
Known to apply to the following Sophos product(s) and version(s) SafeGuard LAN Crypt Administration 3.80SafeGuard LAN Crypt Administration 3.90.0
This occurs if SGLC Administration is installed before the SGLC client. Under these circumstances the SafeGuard LAN Crypt service (lcservn) binary becomes available twice on the system, which then loads the incorrect version.
Once the repair is completed everything should work again.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.