Promoted Master Security Officer (MSO)/ Security Officer (SO) user has changed their password in AD and is now unable to log in to the Management Center with their new password. It only authenticates with the old password.
First seen in SafeGuard Management Center / Local Policy Editor
Windows 2003 Windows 2008
When a user is initially imported into the Management Center, their certificate password is their Windows password. If they then change their password in AD, it does not change the password associated with the certificate defined in the Management Center for that user.
Therefore, if this user is a promoted MSO/SO and their password is changed, they will still need to log into the Management Center using their certificate password (which is still set against the old password).
To change the user login password for the Management Center, you need to create a new certificate for the user in the Management Center and promote them again.
This is done as follows:
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