PLEASE READ Advisory: Kernel memory issue affecting multiple OS (aka F**CKWIT, KAISER, KPTI, Meltdown & Spectre) for the latest updates.
The update manager fails to successfully update.
Open the update manager log viewer and set the filter to Error(default location: C:\Program Files (x86)\Sophos\Enterprise Console\SUM\Log Viewer.exe or C:\Program Files (x86)\Sophos\Update Manager\Log Viewer.exe )
Error The synchronization of protection data for product release '8BAA10C1-3844-465E-919C-D778A5407708' failed as a required part '8BAA10C1-3844-465E-919C-D778A5407708' could not be found.
In the SUM trace logs it can be seen as;
2012-04-25 10:02:41 : Cmd-ALL << [E402E][8BAA10C1-3844-465E-919C-D778A5407708][8BAA10C1-3844-465E-919C-D778A5407708][126.96.36.1990] Synchronise operation failed when synchronising payload '8BAA10C1-3844-465E-919C-D778A5407708' because a package could not be found. Package: 8BAA10C1-3844-465E-919C-D778A5407708
First seen in Sophos Update Manager
This error is seen when a fixed package has been selected in the update manager for a subscription. A fixed package becomes unsupported when the virus data is older than 3 months and after 4 months the package is removed from the Sophos updating site causing this error to occur.
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