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During registration of an iOS device using the Sophos Mobile Control Self Service Portal you see the error:
The device does not receive a download link for the iOS bootstrap and therefore cannot be configured properly. Within the server.log the following error can be observed:
Could not personalize iOS MDM profile template java.lang.Exception: could not find keystore or password
Known to apply to the following Sophos product(s) and version(s) Sophos Mobile Control
Operating systems iOS
This error occurs because the Apple Push Notification Service (APNS) certificate is not uploaded to the Sophos Mobile Control server or this specific Sophos Mobile Control customer.
Note: In order to successfully register a device you have to upload your APNS certificate to the server. If you do not yet have an APNS certificate, you must create one as described in this knowledge base article.
Open Sophos Mobile Control web control and log in to your Sophos Mobile Control customer
Settings | System setup
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