Our support team may ask you to test disabling the Sophos Layered Service Provider (LSP) when investigating a technical issue. This article provides instruction on how to do this to ensure that the LSP is completely disabled. These steps are for testing only and should be undone once the testing is complete.
Applies to the following Sophos product(s) and version(s) Sophos Anti-Virus for Windows 2000+ 10.0
Note: If enabled, Tamper Protection needs to be turned off to access all endpoint configuration option (even as an administrator).
This will ensure that our services are in the correct state before reboot, and then, after reboot, will unregister the LSP cleanly. These steps can be followed if you wish to disable the Web Protection feature on the client machines (not recommended as a long term solution) or determine if the LSP is the cause of any issue you are experiencing.
For further details on how to amend a policy in the Enterprise Console refer to the Enterprise Console policy set up guide
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