PLEASE READ Advisory: Kernel memory issue affecting multiple OS (aka F**CKWIT, KAISER, KPTI, Meltdown & Spectre) for the latest updates.
Cleanup of malware in Sophos Anti-Virus is performed by different accounts depending on how cleanup is initiated. This article explains which account is used for cleanup depending on which feature of Sophos Anti-Virus has called the cleanup request.
Applies to the following Sophos product(s) and version(s) Sophos Anti-Virus for Windows 2000+
Cleanup can be run as either:
The table below lists all the user actions of Sophos Anti-Virus that can request cleanup and the associated account.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.