The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
When attempting to upgrade a PureMessage version 5 installation to PureMessage 6, the installer may not prompt for the installation of PureMessage 6 as expected. The following error may also occur:
Error while checking for update to pmx-setup: While verifying package 'pmx-setup': Package 'pmx-setup' has not been installed by PPM
First seen in PureMessage for Unix
Run the following command (as the root user) to upgrade the pmx-setup utility: /opt/pmx/bin/pmx-setup --upgrade pmx-setup
When prompted, type 'yes' to upgrade pmx-setup. After upgrading pmx-setup, run the utility again (as the root user): /opt/pmx/bin/pmx-setup
You should now be prompted to install PureMessage version 6. Continue the installation as per the PureMessage 6 upgrade guide: http://pmdocs.sophos.com/pmdocs/Latest/guides/UpgradePureMessageUnix.pdf
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.