The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
This article provides information on SMaRT - a process that can be used when you have problems detecting or cleaning up malware, or a computer becomes reinfected after successful cleanup.
Applies to the following Sophos product(s) and version(s)
Not product specific
SMaRT provides a systematic process which allows you to deal with malware from the time you initially suspect or discover its presence, through to its removal. This process can be implemented by using the step-through Interactive Guide or by working through the downloadable PDF User Guide. Links to these are provided below.
Both SMaRT guides demonstrate the processes and tools needed to remove resistant malware. It advises on which tools should be used, under what circumstances, and how best to use them.
Note: SMaRT is designed to be used with Windows 2000 and above.
The SMaRT process should be used under any of the following circumstances:
By using series of questions, presented in a precise order, the SMaRT process advises when to use any of the specialized tools which are listed in the table below.
The table below allows quick access to all of the tools used by SMaRT. There are direct links to tools themselves but we recommend you read the associated KB article first to familiarize yourself with how the tool works.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.