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This is a list of FAQs for ING users, dealing with the most common issues.
Is it normal for encryption to be taking 20+ hours?
How do I backup my key file?
Click 'key backup', and choose a location to save the file to. From there you can move it to your backup location, not on your computer, e.g. USB drive, email, another computer.
Two files are created when you backup your key recovery file: the .xml file is the key recovery file, while the .bkn file is the backup of the master boot record. While both files should be backed up and can be used for recovery, the .xml is much more important.
Local self help is a very quick and easy way to recover your computer in the event that you forget your password, or the password you are trying does not seem to be working.
After successfully logging into Windows for the first time after installing SafeGuard, you will be prompted to complete the Local Self Help (LSH).
If you do not see the prompt for LSH, right-click on the SafeGuard shield icon on the taskbar (bottom right corner), then click 'Local Self Help'.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.