When users are prompted to enter credentials when surfing the web, those credentials may be cached for varying amounts of time, depending on the backend service used to authenticate them.
Known to apply to the following Sophos product(s) and version(s) Sophos UTM Software Appliance
Length of time for which HTTP proxy (UTM) authentication credentials are cached:
If cahed credentials are causing an issue, they may be cleared manually.
Go to Definitions & Users | Authentication Servers | Global Settings | Flush authentication. cache.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.