This article explains how to configure the Sophos message router component of Remote Management System (RMS) to restart if it detects that messages are not being sent. This configuration change is made by creating one or more registry keys on the computer running the message router.
The role of the computers you can configure this key on depends on the version of RMS running. The functionality is available from the version number shown below.
Known to apply to the following Sophos product(s) and version(s) Sophos Endpoint Security and Control 10.0
After 5000 consecutive messages (default) that fail to be delivered, the Sophos Message Router will be terminated and the Windows Service Control Manager (SCM) will restart the service based on the recovery settings of the service, by default after 1 minute.
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