Immediately after installing console 5.x the following error is shown on screen (a general Windows service control manager timeout error):
The service "Sophos Patch Endpoint Orchestrator" failed to start because the following error: The service did not respond to the start or control request
No other errors are shown.
Other Sophos services might also have failed to start automatically but these service can be started manually.
The installation is most likely a distributed installation where the Sophos management server, SQL server hosting the SOPHOS50 database, and enterprise console are all installed on separate computers.
First seen in Enterprise Console 5.0.0
The computer with the "Management Server" role cannot get access to the Internet. This is a known issue (DEF76699).
Either ensure the computer running the Management Server role can connect to the Internet or, if this is not possible follow the steps below.
<runtime> <generatePublisherEvidence enabled="false"/> </runtime>
The second release of Sophos Endpoint Security and Control 10 - approximately April 2012 - will set the value to false by default.
For more information on the 'generatePublisherEvidence' value please see: <generatePublisherEvidence> Element. Extract: "[Microsoft] recommend that services use the <generatePublisherEvidence> element to improve startup performance. Using this element can also help avoid delays that can cause a time-out and the cancellation of the service startup."
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