The Sophos Community will be offline for scheduled maintenance this Saturday, May 27th, at 13:00 UTC for approximately 1 hour. Apologies for any inconvenience caused.
"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
When protecting a computer from Sophos Enterprise Console you see the following error message:
Sophos Patch Agent cannot be installed on this operating system [0x0000004e]
Similarly, when running Setup.exe manually from the Central Installation Directory share you are unable to select the Sophos Patch Agent component.
First seen in Sophos Endpoint Security and Control 10.0
Operating systems Windows XP Home Edition Windows Server 2008 (32-bit) Datacenter Windows Server 2008 (32-bit) Datacenter R2 Windows Server 2008 (64-bit) Datacenter Windows Server 2008 (64-bit) Datacenter R2 Windows Server 2008 (64-bit) Small Business Windows Server 2008 (64-bit) Small Business R2. Windows Server 2012 (64-bit) Datacenter
Installation of the Sophos Patch Agent cannot continue because Patch Assessment is not supported on these Operating Systems.
You need to assess this computer's patch level manually. For details on the supported Operating Systems for the Sophos Patch Agent, see knowledge base article Supported Platforms for Sophos products.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.