When selecting the 'Cleanup' button, from the 'Resolve Alerts and Errors' window in the console, for a detected item of malware the routine starts working but then times out with the warning:
Cleanup timed out (started <date> <time>)
If you try a second time then you may see the error message saying:
None of these alerts can be cleaned up.
First seen in Enterprise Console 4.7.0Sophos Enterprise Manager 4.7.0
The file(s) detected no longer exist on the computer.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.