Configuring VPN Remote Access for the first time on your Sophos XG Firewall? Check out this useful Community post!
Advisory: Sophos XG Firewall - Antivirus service stopped due to failed pattern update. Please visit this KBA for the latest updates
When selecting the 'Cleanup' button, from the 'Resolve Alerts and Errors' window in the console, for a detected item of malware the routine starts working but then times out with the warning:
Cleanup timed out (started <date> <time>)
If you try a second time then you may see the error message saying:
None of these alerts can be cleaned up.
This occurs if the file(s) detected no longer exist on the endpoint.
Applies to the following Sophos products and versions Enterprise Console
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