Issue An error similar to the following is listed in Enterprise Console, under Computer Details:
07/06/2011 08:19:03 000000d2 Could not mount Primary file server smb://servername/SophosUpdate/CIDs/S000/ESCOSX
The error can refer to both Primary and Secondary server addresses, and to an smb or afp path.
It is seen where:
Known to apply to the following Sophos product(s) and version(s) Sophos Anti-Virus for Mac OS X
Operating systems All supported operating systems
You will need to troubleshoot why the mount is failing. The areas to investigate can include the following:
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