PLEASE READ Advisory: Kernel memory issue affecting multiple OS (aka F**CKWIT, KAISER, KPTI, Meltdown & Spectre) for the latest updates.
When running ConfigCID.exe from a command prompt you receive the error:
Failed to open catalog
Failed to open catalog C:\documents\master.upd Failed to open catalog C:\documents\cidsync.upd
It is possibly due to:
Applies to the following Sophos products and versions ConfigCIDEnterprise ConsoleSophos Update Manager
When running ConfigCID.exe ensure you use either the UNC path to the distribution point or enclose the entire local path in double-quotes.
configcid.exe "C:\my shares\SophosUpdate\CIDs\S123\SAVSCFXP\"
Note: S123 and SAVSCFXP may need changing on your server. Confirm the exact path on your server.
If the issue continues check the security and sharing permissions on the Windows share and ensure that the account you are logged-in as has write access.
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