IssueA balloon message appears after an update showing that On-access is disabled. After an update on-access appears as enabled and there are no warnings shown against the Sophos Shield.
Known to apply to the following Sophos product(s) and version(s)
Sophos Anti-Virus for Windows 2000+ 9.5.5Sophos Endpoint Security and Control
Technical informationThis is by design and caused by the update process while on-access/SAV service is restarted. Sometimes the behaviour of balloon tips mean that the messages can remain on screen until there is some interaction with the session.
If Sophos on-access scanning is disabled permanently then a warning triangle is displayed in the notification area, this would be different to the above.
Refer to knowledgebase article 113287 for details of how to disable balloon tips.
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