Sophos provides support for Sophos Endpoint and Server protection on a number of virtualization solutions running supported guest operating systems such as:
The following sections are covered:
Sophos uses commercially reasonable efforts (as described below) to support all forms of virtualization to assist customers running Sophos Endpoint and Server protection. This includes, but is not limited to, the following virtualization platforms:
Sophos will provide commercially reasonable efforts on the following basis:
Sophos offers reasonable endeavors support for virtualization on the assumption that the problem can be replicated within our test environment.
In this case, Sophos will investigate the issue using our existing maintenance process but if the problem only exists in the virtual environment then this indicates a difference between the virtual and the physical environment and it may be a problem that the virtualization vendor needs to solve.
Sophos advises that issues directly relating to the above virtual environments and/or problems requiring code modification may fall outside the scope of such assistance.
As a point of clarification, Windows OS deployed into Azure or AWS should work and will be covered by the reasonable endeavors clause above but any configuration of the Azure or AWS instance is not covered - the Sophos Endpoint needs to be able to communicate through its expected mechanisms to Sophos Central or SEC and the instance configuration needs to allow this.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.