The Sophos Community will be offline for scheduled maintenance this Saturday, May 27th, at 13:00 UTC for approximately 1 hour. Apologies for any inconvenience caused.
"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
On the Enterprise console, under the "Status" tab | "Policy compliance" column, one or more clients report their status to the Console as "differs from policy".
Applies to the following Sophos product(s) and version(s) Enterprise Console
There are various reasons for the 'Policy compliance' column to show as 'Differs from policy' depending on the type of policy (AutoUpdate, Anti-Virus and HIPs, Device Control, etc.). One or more sub-policies are not compliant.
You need to locate which type of policy (Updating, Anti-Virus & HIPs, Firewall, etc.) is actually differing. On the Enterprise console select each of the tabs described in the table below and check if the the value of the policy column is showing as differing.
Once you have identified which policy is differing follow the link in the 'Further information' column of the table below and troubleshoot the cause of the issue.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.