Issue Recommended procedure when installing SafeGuard Enterprise Device Encryption on imaged operating systems. Known to apply to the following Sophos product(s) and version(s) SafeGuard Device EncryptionSafeGuard EasySophos SafeGuard Disk EncryptionSophos SafeGuard Disk Encryption for Mac
To ensure that the installation of the SafeGuard Enterprise / SafeGuard Easy Device Encryption Client is working smoothly on operating systems that have been restored from an image, Sophos recommends that you capture that image on a machine with an identical hardware combination and setup (especially HDD with the same size and parameters) as the target machine.
IMPORTANT: If you do not follow this recommendation there is a risk that the installation will not work or that the encryption process will not start or finish properly.
Due to the vast amount of imaging software products on the market, Sophos cannot recommend, and has not tested, specific products and combinations for use with SafeGuard components.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.