Scheduled and manual updates are unable to run on a endpoint computer. When right-clicking the Sophos shield and selecting 'Update Now' the ALUpdate.exe process does not load.
As ALUpdate.exe does not load nothing will be logged to the Sophos Autoupdate ALC.log. The following symptoms occur:
Known to apply to the following Sophos product(s) and version(s) Sophos Anti-Virus for Windows 2000+
Cause The behaviour has been seen from two causes:
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