You have set up one or more endpoint computers to download their updates directly from Sophos. However, they are not updating. When you look in the alc.log file, you see:
ERROR: Download of SAVXP failed from server Sophos
To confirm that this is the issue, look for a file similar to 'ALUpdate20101222T172622.7525000.log' in one of the following locations on the endpoint:
Windows Vista and above: ProgramData\Sophos\AutoUpdate\Logs Windows XP and lower: Program Files\Sophos\AutoUpdate\Logs
In this log file, you will see one of the following errors:
Can't connect to the service (proxy is not routing traffic)
SDDSUpdateLocation caught exception from BeginSync: Couldn't authenticate user for resource with gateway or proxy server
Known to apply to the following Sophos product(s) and version(s)
Sophos Endpoint Security and ControlSophos Endpoint Security and Control 9.5Sophos Endpoint Security and Control 9.7Sophos Endpoint Security and Control 10.0
Sophos does not support WDigest proxy authentication for updating.
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