The Sophos Community will be offline for scheduled maintenance this Saturday, May 27th, at 13:00 UTC for approximately 1 hour. Apologies for any inconvenience caused.
"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
When Sophos AutoUpdate (SAU) is installed a local Windows account is created called SophosSAU<computerName> (where '<computerName>' is the name of the local computer) and the details of the account are written to the Windows registry. If you change or reset the password for this account (i.e., through local computer management) at any point after installation the computer will fail to update. Therefore if the password has been changed you will have to update the password string in the registry - which is obfuscated for security reasons.
This article explains how you can replace the old obfuscated password string with a new obfuscated password string.
Applies to the following Sophos product(s) and version(s) Sophos Anti-Virus for Windows 2000+
Important: These steps assume that the SophosSAU<hostname> password has been changed already and you know the new password.
AllowLocalConfig = 0
AllowLocalConfig = 1
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.