The Sophos Community will be unavailable from 13:00 to 18:00 UTC this Saturday, October 1st for upgrades. Stay tuned to our Twitter account @SophosSupport for updates.
Issue In some scenarios a file gets encrypted more than once by LAN Crypt (deactivate encryption, move an encrypted file to an ignored folder, reactivate encryption and move the file from the ignored folder to a folder with an encryption rule). The file can be opened but it shows a SafeGuard LAN Crypt file header instead of the plain file contents.
Known to apply to the following Sophos product(s) and version(s) SafeGuard LAN Crypt Client 3.71 and above
Operating System All supported operating systems
To restore the proper encryption on such files, the initial encryption wizard has to be called to decrypt multiple encrypted files and encrypt them with the proper key.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.