Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
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This article explains how to uninstall the Sophos Control Center as previously used by Small Business customers. All instructions in this article should be completed on the computer with Sophos Control Center installed.
The following sections are covered:
Applies to the following Sophos products and versions Sophos Control Center
The Control Center software is now uninstalled, but you should continue with section two below to remove the unused Sophos Control Center database.
By default the Control Center uses a SQL Server instance called Sophos. In order to correctly remove as much of the database component, you must determine if any other software (such as Sophos PureMessage for Microsoft Exchange) is sharing the same SQL Server instance.
If the SQL Server instance is only used by the Control Center you can remove the entire SQL Server instance. If the instance is shared by another program (like PureMessage) you should only 'drop' (delete) from the SQL Server instance the databases used by the Control Center.
Confirm if the SQL Server instance is shared between applications
You can ignore the master, tempdb, model, and msdb databases (as these are not databases used by external programs). However if you see database names mentioning Savex... you have PureMessage databases hosted in the instance. These databases may be left over after the removal of PureMessage (as designed to prevent data loss). However if you are still using PureMessage and decide to uninstall the entire SQL Server instance, you will break PureMessage. If you need to keep the SQL Server instance - because of other databases hosted by it - you should follow option to just drop (i.e., de-attach from the SQL Server instance) the databases associated with the Control Center.
Note: Even though you are uninstalling the Control Center we recommend you take a backup of the latest Sophos database in case you need to restore it later on, or access the data held in it.
Microsoft SQL Server is now uninstalled.
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