Issue During the Challenge/Response procedure for a SafeGuard Enterprise Standalone Client (when loading the BAK file) "Error: Invalid BAK file" is displayed.
Known to apply to the following Sophos product(s) and version(s) SafeGuard Management Center / Local Policy Editor
Operating systems All supported Operating Systems
The error message will be displayed if:
In this case, you have to perform a Challenge/Response from a Policy Editor that is connected to the SafeGuard Enterprise Database that was originally used.
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