Issue How to enable a "Helpdesk Officer" to delete user certificates and change the UMA in SafeGuard Enterprise
Known to apply to the following Sophos product(s) and version(s) SafeGuard Management Center / Local Policy Editor
Operating systems All supported Operating Systems
For some special helpdesk and password recovery tasks, the rights of the predefined HO (Helpdesk Officer) are not sufficient.
Additional to the Helpdesk role the HO needs a custom role which includes the following rights:
This custom role needs to be activated for the relevant HOs
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.