The Sophos Community will be offline for scheduled maintenance this Saturday, May 27th, at 13:00 UTC for approximately 1 hour. Apologies for any inconvenience caused.
"Wanna" ransomware outbreak. Please see this Sophos article sophos.com/kb/126733 for advice on how to protect your organization. Immediate action recommended.
Issue Encryption stops and the SafeGuard Enterprise Base Encryption Viewer states Error occurred. The detail pane states Error Type: Encryption, SGN Error: 3604 ...
Error Type: Encryption, SGN Error: 3604 ...
Note that since SafeGuard Enterprise 5.35, bad sector handling has been improved so it is less likely that encryption will stop because of defective HDD.
Known to apply to the following Sophos product(s) and version(s) SafeGuard Device Encryption
Operating systems All supported Operating Systems
Run a chkdsk with all versions of SafeGuard Enterprise.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.